Message creation

Mondo Infano includes a built-in communication module that allows you to send messages via email and SMS.

To send a message:

1. Expand the “Communication” tab from the side menu.

2. Then select “Inbox”.
3. Click the “New message” button.

NOTE:

1. In the “Recipient” field, search for and select the appropriate message recipient. The available options include:

1. Any user – e.g. an instructor, salesperson, or participant (Active Preschooler).
2. Participant’s parents – in this case, enter the participant’s first and last name, then select the option labeled “First name and last name (Parents)”.
3. Class group – simply enter the group name, and the message will be sent to the parents of all participants assigned to that group.

2. In the “Subject” field, enter the message subject – it will also appear as the email subject.

3. In the “Content” field, enter the actual message content. If you want to use dynamic placeholders (e.g. {student_lastname_firstname}, {student_identifier}), you must select the Participant as the recipient, not the Parent.

4. Select the message delivery method by choosing one of the following options:

1. Send as email
2. Send as SMS

If the message is to be sent as an SMS, the system will allow you to estimate its cost in SMS credits. To use this option, the SMS account must be topped up in advance.

5. For email messages, you can add attachments that will be sent together with the message.

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